Very friendly, and always feel very comfortable and at ease. My skin has improved so much. I feel so confident about my skin. I have referred family members to this clinic and will continue to do so further. Thank you so much for everything. You are amazing.
I followed Marisa here from another clinic and I must say, I love Skin Renewal. The treatments have made a big improvement, I have scars as well and they have faded a bit as well since doing treatments here.
Jess and the whole team here are INCREDIBLE! I have had different therapists treat me throughout my journey at Skin Renewal and they have all been so professional. The best part the way I am listened to and really heard. I feel very comfortable here and feel that this plays a huge role in the healing process.
Absolutely amazing sensitivity and care. I'm very squeamish and I was treated with such respect and care. Also loved the holistic approach to looking at lifestyle and health. Will be back again and again.
I can't wait for my appointment each month! Besides their exceptional treatments, the customer care is next level and my therapist, Jess is amazing! I travel a little further to get here specifically, I just love It!
The branch is beautifully decorated and the staff is pleasant. I made an appointment with the branch and informed them that this would be my first appointment. I arrived and was quickly seen. The therapist asked me if I had shaved the area being treated. I informed the therapist that I did not know that I was required to do this. She asked me if I hadn't been told to do this( she came across annoyed at this) I defended myself and informed her that this was my first visit so I did not already know this, further the information i had been sent via email from the branch specifically requested I refrain from all irritative skin procedures and hair removal to preven PIH. I opened my emails to prove this. (Quoted below) "Dear Phindi, In preparation for your upcoming appointment and to avoid any PIH or adverse reactions, please ensure you stop all use of the below products three days before your appointment: Retinoids (Vitamin A) – for example, these products Resurfacers – i.e. anything containing AHA (alpha hydroxy acids) or BHA (beta hydroxy acids) Hydroquinone Benzoyl Peroxide (products used on acne to dry it up) Exfoliators such as facial scrubs and/or body scrubs Please also avoid the following (particularly in the area to be treated): Waxing, threading, tweezing and/or depilatory creams Sun exposure or sunbeds Heat – sauna, steam rooms or similar Please avoid all artificial tanning products if you are performing laser or light treatments. If you are unsure of what to stop, PLEASE contact the branch, to check. Kind Regards, Skin Renewal" She informed me that 'well you should have shaved, and the e-mail did not say you should not shave.' I informed her that the essence of the article was to stop ALL potentially irritative procedures including hair removal prodedures. I had not expected an agreement about this. None the less I was given a razor to shave and did so. The procedure was extremely painful. It felt like I was being burned. I requested a numbing cream and was denied. The therapist believed it would interfere with the treatment. I'm not certain how nerve numbing interferes with hair follicle destruction. I said nothing. Endured the treatment and paid. On payment the therapist asked me if she should make another booking. I made some excuse as to why she should not and left. Overall. This is a well decorated facility But lacking in communication, patient comfort and empathy.
Premises: very neat and very clean which is extremely important. Beautiful decor is a plus. Therapist: Friendly and professional. I followed her from Stellenbosch, which speaks for itself. I have been a client for many years and it's great that service excellence has never declined.
The reception was good. She explains every process and asked if I was ok during the treatment.
